Guidelines for Language Lab Assistants

• Be polite and available to help students, faculty and staff. When people come into the lab, please offer to help and try to make people feel welcome.
• Please keep personal phone calls and socializing to a minimum. People coming to use the lab should not feel that they are interrupting you.
• Likewise, the use of earphones suggests that people will need to interrupt you to get your attention. There are external speakers on your computer station for your listening pleasure.
• Try to be flexible and find solutions. (More than one group can watch video at a time, e.g.). If you can’t resolve a situation, please call me at home after hours or leave a message if you can’t reach me.
• Please do not take over the computers or viewing areas. The assistants' station is your primary work area and the rest of the equipment should be available for public use.
• If you have the TV on, please tune it to a foreign station. We’re paying quite a bit for all of the foreign channels and would like to encourage more people to make use of them. I know that this is difficult now that we have so many students coming to watch videos on reserve, but I think it would help to spread the word if people heard foreign stations playing in the lab.
• NEVER check out films on reserve.
• Put things back when students turn them in.
• Please let me know when you need me to show you how to do something.